Frequently Asked Questions
Who can use GoDrive?
You need to be 18 years or older, to have a valid driving license, a valid ID or passport and a credit or debit card which is able to handle online payments.
Can I create a reservation in advance?
Of course! You can make a reservation 5 minutes or 5 days in advance. However, please bear in mind that the car you booked at a specific place can still travel around the town before your reservation so you may need to pick it up elsewhere.
What does “Confirm reservation” mean?
By creating a reservation, your car is already booked for the selected time. Confirming reservation triggers a deposit payment and unlocks the car controls (i.e. lock/unlock) once your reservation starts. You can press “Confirm reservation” at any point before unlocking the car for the first time. Please note that once a reservation is confirmed, it can only be ended - not cancelled.
Where can I find GoDrive cars?
Our cars can be picked up in pink carsharing zones in Ceske Budejovice which are displayed in the GoDrive app. The green car icon represents a free car with its current location.
How can I find out the price of my rental?
We do not charge any subscription fees or registration deposits. The total price of your rental is calculated as a combination of the hourly rental price and a distance rate per each kilometer travelled during your reservation. The fuel is included in the price. The hourly rental price drops by about 30% after the third hour. For more information, check our pricing details. The pricing for the selected car is also displayed in the GoDrive app.
Are there any discounts for longer reservations?
The hourly rental price is reduced after the third hour. For longer reservations, you can also choose from a variety of packages tailored to suit every need and occasion. You will find these special offers in the app as well.
OK, how does the reservation start then?
In your app, find the exact location of your car in the reservation map. When you have found it, press “Confirm reservation”. Once you are within the time window of your reservation, you will see the “Unlock” button on the screen. Tap it and you are all set. Useful tips for starting and driving the car can be found under the driver’s sun visor.
How do I report damage and other problems with the car?
Each car offered in the “New reservation” section of the app features a detailed description of the car, together with a gallery of known damage and minor scratches which do not need to be reported. At the beginning of your reservation, the app will allow you to report any damage or other problem with the car.
How do I start the car?
If the car has a start-stop button, press it 3 times while holding the clutch and brake pedal. To switch the engine back off, press the start button once only. The cars without start-stop buttons are started by car keys like any other cars.
How about refuelling?
The glove compartment contains a CCS refuelling card which can be used at 95% petrol stations in Czechia. The PIN number can be found in your current reservation.
What if I do not use the whole time of my reservation?
Don’t worry, we charge per minute after the first hour. You can plan your reservation with a reasonable buffer because the time counter for your reservation stops as soon as the “Finish reservation” button is pressed. For example: you reserve a car for 3 hours. You press “Finish reservation” after 2 hours and 15 minutes. You will be charged for 2 hours and 15 minutes only. NB: with discounted rental packages you pay a full price for the package regardless of the time you finish the reservation.
What if I am late returning the car?
First of all, try and extend the reservation in your app. If the app doesn’t allow extending because there is another customer waiting for your car, contact us as soon as possible.
Where shall I return the car?
The car can be returned to any carsharing zone in Ceske Budejovice which is displayed in the app. It doesn’t have to be returned to the zone where it was picked up, unless there is a red pin symbol next to the car 📌 which binds it to the specific zone.
Where can I park?
Our cars are allowed to park in all residential zones (also called “blue zones”) except for the historical centre (the A zone). Please do not park or end your reservation on the reserved parking spots or in the time-limited parking zones marked by the sign posts with an orange board - you would be responsible for any parking fines incurred because of the wrong parking.
How do I pay for the reservation?
When you have finished your reservation, we will automatically charge the exact amount to the card which you linked to your account and a receipt will be sent to your email address.
I've had an accident. What now?
First of all, keep calm and think about your safety. As soon as possible, call our support hotline (the phone number is displayed in your app). If you had an accident involving another car, it is always necessary to call the police. They will take a full report and determine who was at fault. If you do not call the police, you will have to cover the insurance excess amount even if you were not at fault. After you have signed the report with the police, we will call the car recovery service if necessary.
What is the insurance excess amount in case of an accident?
The standard amount is 5 000 CZK. However, when the car is totaled and you were at fault, the excess amount is 20 000 CZK.
Can I cancel my reservation without any cancellation fees?
Yes, if you cancel your reservation 60 minutes or more in advance. If you cancel later than that, you will be charged for the first hour.
Are there any deposits?
There are no registration deposits. However, we may block a deposit based on the length of your reservation, which will be released when you finish your reservation. The total price of the reservation will be deducted from the deposit.
What if I run out of power on my phone?
Never fear. There are USB charging ports in all our cars so you can charge your mobile at any time using your own cable.